The Department of Transportation is considering a proposal to let some Access-a-Ride (AAR) vehicles utilize the city’s bus lanes — an effort to speed up trips for users, who complain the service is painstakingly slow.
In an effort to improve the AAR program, the MTA began offering e-hail services to users in 2016, allowing them to reserve trips in taxis or for-hire vehicles instead of the traditional blue and white AAR cars.
One of the MTA’s proposed fare hike options would raise the base fare to $3 a ride, which Access-a-Ride users say would unfairly burden them since they aren’t eligible for the MetroCard bonuses that subway and bus riders are.
Complaints include drivers who are poorly trained and service that is slow and inefficient, regularly making users late for work and other engagements.