3 thoughts on “Access-A-Ride or ‘Stress-A-Ride?’ MTA Service Needs Overhaul, Users Say

  1. On the trip in the photograph, the Access-A-Ride van did not have the required securement for my wheelchair, so the on-site supervisor had to try to get them from other vans at our location.

    Of course complaint percentages are low. Why should we keep on wasting our time to complain when nothing changes? Our problems happen with the trip and we’re on our own then.

  2. If they are very late, you can get approval to take a cab home and send the receipt to AAR. But… even though you had to wait sometimes more than an hour, they refund you the cab fare minus their fare! How do drivers who don’t or barely speak English get drivers licenses! They have the GPS set to their language and if you tell them they’re taking the long way, they don’t answer you.

  3. On Friday September 14, on three attempts I finally was able to get someone who new how to sign my son and I up for a group trip. On Friday evening I received a call confirming trip. Trip included myself: Dolores Biggs- 15972, and Kenneth Greene-159869. There were two aides, and two wheel chairs. So Saturday morning two vans arrived. puzzled we boarded van seperately. when we arrived at destination, i exited van and waited for son to exit. So what happened Lift malfunctioned, trapping back wheel. So had to wait for people to come get him off. when they got him down the neck part of chair that supports his neck was broken. This is a brand new power chair. coming home they sent two vans. both vans had my name. Since already loaded I stayed on van, we picked up someone else, and I wound up in City Island. My deepest concern now is having his wheel chair repaired

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