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Federal efforts to make government services more accessible to citizens by offering a wider range of services and information over the Internet are not going as well as hoped. Only two of the 25 “e-government” projects sponsored by the Bush administration last year have met their first-year goals, according to the director of information management for the General Accounting Office. Linda Koontz testified March 24 to the House Subcommittee on Technology that while the Internal Revenue Service’s tax e-file and Health and Human Service’s grants sites are measurably improving citizens’ ability to work with those departments, the other 23 major e-government projects are coping with problems ranging from a lack of focus, wavering executive commitment and poor coordination with partner agencies.[04/05/04]

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