heat and hot water complaints Archives

01

Record numbers of New Yorkers called 311 to report heat and hot water outages during this winter’s cold snap. But a quirk of the city housing agency’s response procedure meant…

ByPatrick Spauster 0Comments

03

Feb 2026

Featured Government Health Housing and Homelessness In Depth

Amid NYC Cold Snap, Tenants Report Most ‘No Heat’ Complaints on Record

The city received nearly 80,000 calls about lack of residential heat and hot water in January, more than any other month on record. Some tenants say their buildings are falling…

ByPatrick Spauster 6Comments

28

Jan 2026

Government Health Homelessness Housing and Homelessness Podcasts Resources

LISTEN: ‘No Heat’ During NYC’s Cold Spell?

Amid frigid temperatures, New Yorkers lodged 26,000 311 complaints about lack of heat or hot water over the last week, the most in a seven-day period since 2018. City Limits’…

ByJeanmarie Evelly 2Comments

01

Oct 2025

Featured Government Housing and Homelessness Land Use and Development NYCHA Resources

‘No Heat’ Complaints in NYC Apartments Hit New Highs Last Year. Here’s How to Get Help

During the most recent fiscal year, more New Yorkers reported not having heat in their apartments than any time on record. Here’s how to get help if your landlord won’t…

ByPatrick Spauster 8Comments

04

Mar 2025

Government Housing and Homelessness

Some NYC Buildings Go Years Without Consistent Heat, Comptroller Says

In a new report, Comptroller Brad Lander found that in some buildings with chronic heat issues, the city’s housing agency failed to escalate violations.

ByPatrick Spauster 2Comments

27

Jun 2023

Housing and Homelessness

City Limits’ Reporting Honored by Silurians Press Club

City Limits received Merit Awards in two categories, investigative and environmental journalism, for reporting that revealed substandard conditions and other problems in the city’s supportive housing network, and another story…

ByCity Limits 0Comments

18

Apr 2022

Government Housing and Homelessness

Council Housing Chair Proposes Steeper Fees for Building Owners With Repeat Heat Outages

Bronx Councilmember Pierina Sanchez introduced a bill Thursday that would more than double reinspection fees for landlords who accrue multiple hazard violations within a 12-month period.

ByDavid Brand 0Comments

07

Mar 2022

Housing and Homelessness In Depth Investigations

For NYC Tenants with Inadequate Heat, Enforcement Can Be Elusive

City Limits examined 311 data related to heat and hot water complaints over the past three years, and found the highest number were in areas populated by communities of color…

ByLiz Donovan 0Comments

How NYC Closed Tens of Thousands of ‘No Heat’ Complaints Without Conducting an Inspection