The push to expand NYU’s core campus followed all the rules of the city’s Uniform Land-Use Review Process. But because of flaws in that system, the author argues, community members still felt sidelined.
Burdened by a heavy caseload, lacking extensive training or helpful technology, workers at the city’s Adult Protective Services have at times faked mandated visits, failed to address conditions that led to client deaths or neglected to report until months later than a client had expired, records show.