Tenant Support Specialist Community Associate

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NYC Human Resources Administration Published: February 28, 2017


Public Engagement Unit


Tenant Support Specialist

Community Associate


The NYC Public Engagement Unit (PEU) is recruiting a Specialist for a new team within the Tenant Support Unit (TSU). The NYC Public Engagement Unit (PEU) identifies and executes proactive strategies to connect more New Yorkers to key City services. Relying heavily on data analytics, new technologies, and large-scale outreach tactics, the unit identifies New Yorkers in need of assistance and helps them navigate and obtain city services.


The Tenant Support Unit (TSU), within the PEU, proactively engages New Yorkers who may be at risk of displacement or harassment and connects them with a range of City resources. Since its launch in July, 2015, the TSU has knocked on more than 100,000 doors and called more than 60,000 households across NYC to identify tenant’s issues and case manage each issue to resolution.


Within TSU, we are creating a team focused on enrolling New Yorkers in the NYC Rent Freeze Program, which includes the Senior Citizen Rent Increase Exemption (SCRIE) and the Disability Rent Increase Exemption (DRIE). A team of specialists, in close partnership with the Department of Finance, will engage New Yorkers across NYC to provide them with in-person and phone-based enrollment assistance.


We are seeking Specialists with deep experience with community-based outreach and case management. Successful candidates should have at least one year of community, issue, labor or political organizing experience, and excellent communications and outreach skills. The candidate should be able to closely and accurately track metrics and outcomes, and be detail-oriented and organized, and able to complete projects within prescribed deadlines. Familiarity with New York City government, housing issues, and a commitment to helping others is preferred. Bilingual candidates are encouraged.


The Specialists responsibilities will include, but will not be limited to:

  • Engaging tenants through door- and phone-based outreach to provide enrollment assistance in NYC Rent Freeze Programs.
  • Maintaining ongoing and accurate reporting and communication with their Borough Lead.
  • Navigate and accurately maintain electronic information in a collaborative database.
  • Creating individualized outreach plans for their areas, mapping out key geographic areas, community partners and interest groups.
  • Organizing outreach events in partnership with community groups, elected officials and city agencies.


Minimum Qualification Requirements

  1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
  2. Education and/or experience which is equivalent to "1" above.


Preferred Skills

  • Enthusiasm and a commitment to provide support to tenants in New York City.
  • 1 year of experience with community, issue, labor, or political organizing.
  • Excellent interpersonal skills and proven ability to engage people in conversation.
  • Strong written and oral communication skills in English; Spanish a plus.
  • Ability to prioritize and effectively manage multiple tasks in a fast paced work environment.
  • Willingness to learn, be flexible and adapt to work assignments in a variety of situations and an ability to problem solve.


Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Salary Range: $35,683 - $52,983 (Annual)

New York City offers an excellent and comprehensive benefits package.

For consideration, please go to https://a127-jobs.nyc.gov and search for Job ID #276333 to apply.



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