Deputy Director of Lending

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Center for NYC Neighborhoods

The Deputy Director(s) of Lending (DDL), reporting to the Director of Lending, will be responsible for managing and overseeing the Center’s NYS Mortgage Assistance Program (NYS-MAP) homeowner loan  program. NYS‐MAP makes loans to eligible homeowners in order to prevent foreclosures and cure mortgage defaults. Our housing counseling and legal services partners assist homeowners throughout the state with the entire application process.  The DDL(s) must be  creative,flexible, and professional with significant experience in both mortgage lending and underwriting, program management, development and implementation, and ideally with experience training and supervising staff and experience designing and implementing workflow improvements.  Additionally, we are looking for individuals who are passionate about serving vulnerable and at-risk populations. The DDL(s) will work with the Director of Lending and other stakeholders in supporting existing lending programs as well as exploring the development of new platforms as needed.

Core responsibilities include:

Manage the NYS-MAP program and establish systems to measure, track and report progress of program against goals and commitments and continuously improve policies, process and practices;
Management and supervision of NYS-MAP Program Managers and NYS-MAP program staff, including training, regular one-on-one and team meetings and providing performance feedback and support;
Oversight of programmatic and regulatory compliance, including QA/QC function;
Oversight of compliance with funder requirements;
Oversight of compliance with loan servicing for all lending programs;
Collaborate and coordinate with staff from other programs within the Center to support and assist the lending team and programs;
Learn from peer institutions and adopt best practices for lending;
Evaluate current lending and grant programs, identify areas for improvement or innovation and drive changes to either improve existing programs and/or increase resources for LMI homeowners;
Create and supervise any future lending program expansion;
Supervise management of vendors providing on‐line application and other program services;
Supervise quality control monitoring of the program, periodically assess how the program procedures could be improved;
Serve as a qualified individual under the NMLS for the Center;
Supervise communications with regulatory agencies, including the NYS Office of the Attorney General, the Consumer Financial Protection Bureau and the NYS Department of Financial Services;
Act as an additional point of contact for the Attorney General’s office on all NYS‐MAP related issues; and
Provide statewide outreach and training on NYS-MAP.

Skills & Qualifications

Bachelor’s degree, Master’s degree preferred;
Current New York State Mortgage Loan Originator’s License;
Minimum 5 years experience  in making residential mortgage loans or similar lending or credit evaluation experience, with experience in non-profit lending or Community Development Financial Institution (CDFI) preferred;
Experience drafting and updating policies and procedures, preferred;
Experience working with multidisciplinary teams preferred;
Excellent communication and interpersonal skills;
Demonstrated success in innovative leadership, long-term and short-term project planning, management and implementation, problem solving, judgment and decision‐making;
Supervisory and staff training experience;
Ability to track and prioritize a diverse number of issues over a broad workload and with a network of service providers with varying needs;
Understanding of various alternative loan and grant funds;
Familiarity with issues related to foreclosure and the subprime/credit crisis;
Knowledge and experience working with non‐profit agencies;
An energetic and flexible team player; and
Experience with Microsoft Office Suite required, experience with BytePro or other Mortgage Loan Origination Software platforms and Salesforce.com or other CRM platform preferred.

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